Find solutions to common problems
You can reset your password yourself:
Check your email for the reset link (expires in 1 hour). Check spam folder if you don't see it!
Your account may be locked because your gift subscription expired.
You need to be logged in to change your password.
1. Log in to your account
2. Go to Settings (click your name in top right)
3. Enter your current password and new password
4. Click "Update Password"
Not logged in yet? Go to Login →
Please contact us with your purchase confirmation email and we'll resend your gift link.
Try these solutions first:
1. Check your card details
Make sure your card number, expiration date, CVC, and ZIP code are correct.
2. Verify your billing address matches
Your billing address must match what's on file with your bank.
3. Ensure sufficient funds
Check that your card has enough available credit or balance.
4. Contact your bank
Sometimes banks block online subscriptions. Call your bank to authorize MoodTicker™ charges.
Update your payment method:
Update Payment MethodThis opens a secure Stripe page where you can update your card. Stripe will automatically retry the payment once updated.
Still having issues? Contact us with the error message you're seeing.
You can cancel anytime through Stripe customer portal:
Manage SubscriptionNote: If you received your subscription as a gift, it will automatically cancel when the gift period ends. No action needed!
View and download all your receipts:
View Billing HistoryYou'll see all invoices and can download them as PDFs.
Save money by upgrading to annual:
1. Log in to your account
2. Look for the "⭐ Upgrade to Annual" button in the top right
3. Click it and confirm the upgrade
You'll save 52% with the annual plan ($39.99/year vs $83.88/year on monthly)!
We'll need to check your payment status. Please contact us with your email address and approximate payment date.
This needs to be reviewed. Please contact us with the transaction dates and amounts.
Please see our Terms and Conditions to read our refund policy.
If you have questions about the refund policy, please contact us:
We'll investigate this billing error. Please contact us with the charge amount and expected amount.
There may be a sync issue. Please contact us with your payment confirmation.
Gift codes can only be used once. Let's check who used it:
Gift codes expire 6 months after purchase if not used.
If your code is expired, you'll need to purchase a new subscription. Buy Gift Subscription →
Try these solutions first:
1. Check for typos
Gift codes are case-sensitive. Make sure there are no extra spaces and all letters match exactly.
2. Verify expiration date
Gift codes expire 6 months after purchase. Use the "Check Expiration Date" tool above to verify.
3. Confirm it wasn't already used
Each gift code can only be redeemed once. Use the "Check Who Used It" tool above to see if someone already claimed it.
4. Are you logged into an ACTIVE account?
Gift codes can only be used by NEW users or LOCKED accounts. If your account is already active with a subscription, you cannot redeem a gift code.
Still not working? Validate your code:
Still need help? Contact us with your gift code and we'll investigate the issue.
There may be an activation issue. Please contact us with the gift code and your friend's email.
You can purchase a gift subscription here:
Buy Gift SubscriptionChoose monthly ($6.99) or annual ($39.99). You'll get a shareable link to send to your friend!
Bonus: You earn 5,000 Zerkits for monthly gifts or 35,000 Zerkits for annual gifts, plus 5,000 LinkUps!
Here's what happens when a gift subscription expires:
Important: You'll receive email reminders 7 days before expiration and when it expires!
After purchasing a gift, you receive an email with the gift link.
1. Open your gift confirmation email
2. Copy the gift link (looks like: moodticker.net/redeem/ABC123XYZ)
3. Send it to your friend via text, email, or social media
4. They click the link and create their account!
Lost the email? Check your spam folder or contact us to resend it.
No, each gift link can only be used once.
Once your friend uses the link to create their account, the gift code becomes invalid. You can send the same link to multiple people, but only the first person to use it will get the subscription.
Want to gift multiple friends? You'll need to purchase a separate gift subscription for each person.
Adding friends is super easy:
1. Log in to your account
2. Scroll down to the "Invite Friends" section
3. Copy your unique invite link
4. Send it to your friends - when they click it, you're automatically connected!
Bonus: When you connect with a friend, you both get 5,000 LinkUps for the monthly contest!
Your invite link is in the "Invite Friends" section:
1. Log in to your account
2. Scroll down to "Invite Friends"
3. You'll see your unique link - click "Copy Link"
4. Paste and send it to your friend
Example message: "Join me on MoodTicker™! Click this link: https://moodticker.net/invite/ABC123"
Moods are only visible for 24 hours after posting.
If you don't see your friend's mood, they haven't posted anything in the last 24 hours. Moods automatically disappear after 24 hours to keep the feed fresh and focused on today's emotions.
To unfriend someone:
1. Go to your Friends list
2. Find the friend you want to remove
3. Click the "Unfriend" or "Remove" button next to their name
4. Confirm the removal
They won't be notified that you removed them.
This is a data issue. Please contact us with the friend's username and what the name should be.
If you need to block someone, please contact us with their username and the reason.
Every month, compete for exclusive in-app rewards!
Your Score = LinkUps + Zerkits
How to earn points:
In-App Rewards (Top 15 each month):
Important: All rewards are in-app features with no monetary value. They cannot be exchanged for cash.
All scores reset on the 1st of each month. Winners announced by the 10th.
LinkUps are earned when you connect with friends.
You get 5,000 points when you successfully connect with a friend (and they get 5,000 too!). These points count toward your monthly contest score.
Important: Both users must have active, verified accounts for the connection to count.
Zerkits are bonus points earned through:
Zerkits are added to your LinkUps for your total monthly contest score!
TIP: Maintain your daily streak for consistent Zerkits every day!
Only the top scores win each month.
You can check the "Top Dogs" section on your dashboard to see the winning scores from last month and where you ranked.
Keep connecting with friends and earning Zerkits to boost your score for next month!
We'll verify your score calculation. Please contact us with what you think the score should be.
We'll check the winner selection. Please contact us with your score and ranking.
We contact winners by email. Was your email validated when you signed up?
A valid email is required to claim a prize (see contest rules). We displayed this information when you signed up, right where you enter your email address.
Good news: If it isn't past 30 days, you can still claim your prize!
Follow these steps:
1. Validate your email address first (see validation steps below)
2. Wait for the validation confirmation
3. Contact us to let us know you've validated your email
4. We'll send your prize gift to your validated email
Important: You MUST contact us after validating your email. If you don't contact us, we won't know you've updated your email address and won't be able to send your prize.
To validate your email:
Start Email Validation ProcessAfter validating your email, contact us:
You can only post one mood per day.
Once you've posted a mood, you need to wait until 12:01 AM CST to post your next one.
Birthday Bee is only available around your birthday!
The Birthday Bee mascot appears during a 5-day window around your birthday. If you don't see it:
Birthday Bee Awards: 1,000 Zerkits + special birthday journal prompt!
Your account may be locked because your subscription expired.
Try clearing your browser cache:
Chrome:
Safari:
Firefox:
Still not working? Try a different browser or contact us.
You can't edit or delete moods once posted. If this is urgent, contact us with the date and which mood you want instead.
Moods cannot be deleted to maintain data integrity. If you have a specific concern, contact us.
Check your browser's notification permissions:
Chrome:
Safari:
Firefox:
If you clicked "Block" when your browser asked for notification permission, you need to manually reset it:
Chrome (Desktop & Mobile):
Safari (iPhone/iPad):
Safari (Mac):
Firefox:
Important: After changing your browser settings, refresh MoodTicker and try setting your daily reminder again. The browser will ask for permission again!
Manage your notification preferences:
1. Log in to your account
2. Log in and scroll up so you can see your daily reminder clock
3. Toggle "Enable Daily Reminders" to OFF
4. Changes save automatically
Customize which notifications you receive:
1. Log in to your account
2. Log in and scroll up so you can see your daily reminder clock
3. Turn off daily reminders if you don't want mood prompts
You can also disable browser notifications entirely using your browser settings (see "Not Receiving Push Notifications" above).
Try these troubleshooting steps:
1. Clear your browser cache (see "Mascots Not Loading" above for detailed steps)
2. Try incognito/private mode:
3. Try a different browser
4. Check your internet connection
Still not working? Contact us with your browser name and version.
This is usually a cache issue:
1. Clear your browser cache (see detailed steps in "Mascots Not Loading" above)
2. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
3. If still not working, try a different browser
Speed up the app:
MoodTicker™ works on all devices!
If it's not working on your phone:
Still having issues? Contact us with your phone model and browser.
Fix unresponsive buttons:
This is a serious issue! Please contact us immediately with a screenshot of the notification.
You can delete your account from settings:
1. Log in to your account
2. Go to Settings
3. Scroll to "Delete Account" section
4. Type "DELETE" to confirm
5. Click the delete button
Warning: This permanently deletes all your data - moods, friends, contest history, journal entries. This cannot be undone!
Download all your data:
You'll receive a ZIP file containing all your moods, friends list, contest history, and journal entries.
Here's what we store about you:
We DO NOT sell your data to third parties. Your mood data is private and only visible to your friends for 24 hours after posting.
We'll verify your streak. Please contact us with what you think the streak should be.
We'll check your achievement progress. Please contact us with the achievement name.
We'll verify your mascot collection count. Please contact us.
We'll try to recover your journal entry. Please contact us with the approximate date.
We can help locate your account. Please contact us with any information you remember (name, username, approximate signup date).
Username changes require database updates. Please contact us with your current username and desired new username.
You told us it was your birthday (you silly goose) and we celebrated this with you! Sorry, this can't be changed.
Deleted accounts are permanent and cannot be recovered. If you think this was done in error, contact us immediately.
Here's how to log your daily mood:
1. Click the "Share Your Mood" button on the homepage
2. Choose a mascot that represents your current mood
3. Decide if you want to keep it private or share with friends
4. Your mood is logged! Come back tomorrow to keep your streak going.
Tip: You can only log one mood per day, so choose wisely!
Check these common email issues:
1. Spam/Junk Folder: Check your spam folder for emails from moodticker@moodticker.net
2. Email Filters: Make sure your email provider isn't blocking us
3. Correct Email: Verify you used the right email when signing up
4. Whitelist Us: Add moodticker@moodticker.net to your contacts
Still not receiving emails? Contact us and we'll investigate.
MoodTicker works best on:
✅ Chrome (latest version)
✅ Firefox (latest version)
✅ Safari (latest version)
✅ Edge (latest version)
✅ Mobile browsers (iOS Safari, Chrome Mobile)
If you're experiencing issues, try updating your browser to the latest version or clearing your cache.
Can't find your answer above? Contact us directly:
We'll respond within 24 hours